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You’ve been in an accident.  The last thing you need is more stress.
We are here to help.

Below, we’ve assembled a series of informative resources that will help you make the best decision for your vehicle repair.

Please feel free to contact us at any time to answer your questions about the Nylund’s guest experience.

You Might Get Sued If…

You Might Get Sued If…

Did you save 15% or more in 15 minutes? Are you in good hands? Do you have good neighbors? Is somebody on your side? Has your insurance company seen almost everything? Are you under the umbrella? Did you name your own price? Or is someone protecting your dreams? You just might get sued… and here’s why: True Stories of Body Shop Horror Joe’s brand new Lexus gets hit from behind by Bill, and Joe ends up claiming the damage via Bill’s insurance. Bill’s “lizard insurance” sends an adjuster who writes an initial estimate to repair Joe’s bumper. (One can clearly see that the bumper is beyond repair and requires replacement – but the adjuster writes for repair because there is no sales tax on labor, saving his company MILLIONS every year.) Joe brings his car to a reputable body shop, and once the bumper cover is removed, it becomes clear that one of Joe’s frame rails (key safety component) has been compromised, and also requires replacement. Those “gecko good ol’ boys” agree, and approve the purchase. The body shop orders all new factory parts to provide the proper repair for Joe’s vehicle and expedites the repair process. Whoa! The new estimate from the “rip-off reptiles” is full of cheap aftermarket parts… and because their company has lost over 80% of their profits recently, the most effective way to make up their losses is to purchase cheap parts and increase your premiums.  Now there’s a significant gap between the cost of the RIGHT PARTS (which are already on the car) and the only amount the insurance company is willing to pay. What...
Oh Hail No They Didn’t

Oh Hail No They Didn’t

Say “Hail NO” to the Wrong Repair! Colorado is well documented as one of the three states (Wyoming and Nebraska making up the other two) known as “Hail Alley”. According to the National Oceanic and Atmospheric Administration (NOAA), these states average seven to nine hail days per year.* Because of this designation, it’s understandable that there are associated industries that stand ready to process the claims and repair the damage caused by hail storms. Terms NORMALLY associated with automotive hail damage claims and repair: Insurance Agencies Body Shops Terms to be AVOIDED with automotive hail damage claims and repair: Storm Chaser Tents of ANY KIND Dealerships Door Hangers Flyers In light of the most recent hail storm here in Denver, the number of storm chasers and (surprisingly) well-known dealerships who have popped up and started advertising that they are in the hail business is not only surprising – but unbelievably dangerous to the consumer. The problem with storm chasers and the tents they put up right after a storm is this: they exist only to get as much money from consumers as fast as they can. Tent conditions on an abandoned street corner come nowhere near being enough to handle the complexity of many hail cases. The lighting is sub-par. They may or may not have the correct tools to do the job correctly. And God forbid, if something goes wrong or was improperly dis- or reassembled – where will they be to make a claim? They take down their tents and go back to their day jobs in other states. The consumer is left holding the bag of...
Open Letter to Congress

Open Letter to Congress

Your Money or Your Life Dear Members of the United States Congress, I am writing this open letter to express my strong opposition to H.R. 1879 and S. 812, Promoting Automotive Repair Trade and Sales Act of 2017, also known as the PARTS Act. I am especially disappointed in U.S. Senators Orrin Hatch (R-UT), Sheldon Whitehouse (D-RI), and lead sponsors U.S. Representatives Darrell Issa (R-CA), Zoe Lofgren (D-CA), with original cosponsors Reps. Blake Farentold (R-TX), Steve Cohen (D-TN), Scott Perry (R-PA) and Jim Langevin (D-RI) who have put their names in support of this bill. I am the current very proud owner of Nylund’s Collision Center located in Englewood, Colorado. I oppose the Parts Act for the following reasons: A. The language of the PARTS Act completely ignores the value of established patent law, specifically as it relates to the investment in design, manufacture and especially safety testing of vehicles that are built as an entire unit to work seamlessly with all other parts of the same vehicle. B. The language of the PARTS Act suggests that it is against, or ignorant of the safety of the consumer who would – in an effort to save money – purchase parts that may appear to be “similar or the same in appearance to the component part”. Failure of an imitation part that appears to be the same after an accident could put the lives of the vehicle’s occupants at risk. Appearing similar or same in appearance is not the same as being the same. Aftermarket component parts are not subject to the same crashworthiness tests as OEM parts Aftermarket component parts...
Was I Lied To About Industry Standard?

Was I Lied To About Industry Standard?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.

When Should I Claim Diminished Value?

When Should I Claim Diminished Value?

We are often asked, “When is an appropriate time for me to make a ‘diminished value’ claim for my vehicle. And while it may seem that the answer might be, ‘every time damage is done to your vehicle’… there are rules in play that guide the answer. First of all, you cannot claim diminished value from YOUR insurance company. It is a claim against ANOTHER insurance company, representing someone who HIT YOU. It’s actually the threat of a legal action that prompts the other insurance company to either settle or fight it out in court.  In our experience, court proceedings are rarely necessary. Secondly, you may not claim diminished value if you are LEASING your vehicle.  In such cases, you are not the owner of the vehicle – the leasing company is. YOU must OWN the vehicle that was damaged by someone else in order to make this claim. If you own your vehicle, and it was damaged by someone other than you, you may proceed with a diminished value claim. Our best recommendation is to employ the services of Auto Damage Experts to assist you in this...
What Happens Next?

What Happens Next?

You’ve dropped off your vehicle for repair at Nylund’s Collision Center… and now you’d like to know what to expect. Well, first off, thank you for choosing Nylund’s.  We know that you have a choice, and we take our role in the repair of your car very, very seriously! Here is what you can expect in the days to come: The first thing we are going to do is a thorough examination (our own estimate) of the damage to your car. Your insurance company will likely have already sent an adjuster to give THEIR opinion as to the cost of your repair, and our estimate will be provided to them in the form of a “supplemental” estimate that will cover the parts and labor that we feel are necessary to restore your vehicle to it’s PRE-LOSS condition. What you need to know is that the insurance estimate is almost ALWAYS much lower than ours, and it could be several days of back and forth between our findings before we come to an agreement on the cost of repairs. This process does NOT COST YOU ANY MORE. You pay your deductible, and in most cases the insurance company pays the balance.* The most common reasons for this dance are as follows: The insurance estimate was “sight line” only. The car has not yet been disassembled, and therefore there may be damage that has not yet been accounted for. (Frames, support structures, internal elements and the like that cannot be seen without disassembly) Insurance companies typically try to cut their costs by recommending substandard aftermarket parts and/or not wanting to pay for...
Rental Reimbursement Coverage

Rental Reimbursement Coverage

If you would like Nylund’s to help arrange car rental while we repair your vehicle, it would be our pleasure to do so. If you have questions about whether your insurance policy covers rental reimbursement, we encourage you to review your policy or contact your agent. It is important to know the limits and terms of any such coverage so as to establish proper expectations while we are working on repairing your vehicle. Rental reimbursement (or rental car coverage) is a type of optional car insurance coverage that helps pay for the cost of a rental car while your vehicle is being repaired after a car accident or after suffering damages that are covered through your car insurance policy. This coverage is not required as part of your car insurance policy, but is beneficial if you do not have a secondary vehicle and need to travel to work or school while your car is undergoing auto repair. If you believe that you were never offered rental reimbursement coverage and feel that you should have been, you may wish to explore an errors and omissions case with your insurance...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
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