Welcome Brian Forester to Nylund’s Collision Center

Welcome Brian Forester to Nylund’s Collision Center

Excellence Attracts Excellence Aristotle once said, “quality is not an act, it is a habit”. Here at Nylund’s Collision Center, we not only believe this to be true; we eat, sleep, drink and breathe this mantra! We paraphrase it this way: “If it’s not perfect – it’s not leaving”. Needless to say, this high standard puts us at odds with many in our industry, especially insurance companies that prefer to cut costs at every corner – typically at the financial and safety expense of their insured. There is a daily battle being waged between independent auto body owners and those who are supposed to cover the costs of the PROPER repair. It is with the highest amount of pride and utmost respect that we announce the addition of a true General in the war for what’s right in our industry. Please help us welcome Brian Forester to Team Nylund’s. Brian worked his way up through the industry from estimates to paint, and at the age of 26, he was awarded the Manager’s position at Legacy Ford Body Shop in Pasco, Washington. Under his management, the shop grew more than 45% in less than a year. He has become widely recognized as an influencer in the auto body industry by the very best of the best. Brian spent a little more than 2 weeks with us in October, and during that time he made such a positive impact within our community. He reached out to every team member across every department, and earned the respect of each and every man and woman at Nylund’s. He rolled up his sleeves and...
Are We Really The Only One?

Are We Really The Only One?

“Nylund’s is the only one…” – Allstate “You are the only one…” – Travelers “Rob, you’re the only one…” – State Farm If we had a nickel for every time over the last 11 years that we’ve heard insurance adjusters and supervisors claim that Nylund’s is “the only one” who does repairs the way we do… we’d have a bucket full of nickels – 3 feet deep – covering the entire surface area of the state of Colorado! The very phrase used to irritate me to no end! It offends the senses to hear that we are the only shop who insists upon the right repair, and who refuses to cut corners in processes and parts just to save the insurance company money. To listen to them, all the other shops – ALL OF THEM – make up what they call industry standard, or “average”. That we are the outcasts. I find that difficult – if not impossible – to believe. In fact, over the years we have discovered that we ARE NOT the only ones. We have found that there are others… many others who stand up for the guest. Those who will not jeopardize the safety of the customer by cutting corners on their repairs. There are those who also hear that they are the only ones… And so this is a rally call to all those who believe quality is more important than quantity. Calling all outcasts and outside-the-industry-standard freaks who truly believe that if it isn’t perfect, it isn’t leaving.  Post a photo of your crew under this article, and let us stand together for...
Space Frames and Hot Formed Steel

Space Frames and Hot Formed Steel

Multi-material space frame. Ultra high-strength, hot-shaped steel. Conventional steel. Cast aluminum and bionic structures. Magnesium strut braces. Carbon fiber reinforced polymer (CFRP). Load path compliant fiber. These are just a few of the MANY new terms coming down the production line at an automobile manufacturer near you!  And why should you care? Well, perhaps YOU shouldn’t… but the real question is: does your body shop know them? The industry is in an ever-changing, rapidly-evolving state of growth. Manufacturers like Audi are producing frames and structural panels made out of multiple components, and you better believe that means the repair process just got more complicated. If your body shop technician doesn’t keep 100% up to date with every advance… your repair could be compromised. How would you ever know if the shop you choose really knows what they’re doing? There are a couple of ways.  First – ask to view their most current “AllData” documents. Next, inquire about the status of their subscription to your specific manufacturer’s updated repair manual. And finally – if you really want to know the QUALITY of repair at any given body shop, simply ask them how many times they’ve ever had to buy back a vehicle after repairing it. Your vehicle represents not only one of your largest expenses… it is responsible for the safety of the ones you love the most. Be sure that the people taking care of your family truly know what they’re doing! Take a look at this example of Audi’s innovation: You are always welcome here at Nylund’s Collision Center where, “If it’s not perfect – it’s not...
Surprise – State Farm isn’t Progressive – It’s AGGRESSIVE

Surprise – State Farm isn’t Progressive – It’s AGGRESSIVE

Would you agree with your insurance carrier to allow them to use used, recycled, reconditioned and/or non-original equipment manufacturer parts to repair your brand new vehicle? If you own a State Farm auto policy, that is EXACTLY what you agreed to! You have effectively waived (relinquished, renounced, abandoned, surrendered, ceded, signed away, rejected, abdicated, sacrificed and refused) your right to insist upon original manufacturers’ parts. According to State Farm’s Car Policy Booklet Form 9806B ©2011 page 25: Limits and Loss Settlement – Comprehensive Coverage and Collision Coverage “…You agree with us (State Farm) that the repair estimate may include new, used, recycled and reconditioned parts. Any of these parts may be either original manufacturer parts or non-original manufacturer parts. You also agree that replacement glass need not have any insignia, logo, trademark, etching, or other marking that was on the replaced glass”. Not only that, but according to your State Farm Car Policy Booklet: “(2) The cost to repair the covered vehicle does not include any reduction in the value of the covered vehicle after it has been repaired as compared to its value before it was damaged.” In other words, you are NOT ENTITLED to any diminished value claim – even though your car has been damaged and repaired. What Are The Right Questions To Ask Your Agent? The unfortunate “right question” to ask – BEFORE YOU PAY for your policy is: “What are my rights if I don’t agree with the estimate produced by State Farm?” It’s unfortunate, because the answer – according to your Car Policy Booklet is: you don’t have any. Other insurance companies allow...
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