Excellence Has a New Address

It’s a new year, and we are thrilled to announce that Nylund’s Collision Center has a NEW LOCATION!!   4495 S. Santa Fe Englewood, CO 80110 After 10 wonderful years of serving our guests and building up the brand that has become synonymous with excellence… we officially outgrew our old location! And so, to serve the next 10+ years we have invested in a property of our own… and you’re going to love it! Changing times requires upgraded equipment, so we’ve got a brand new paint booth (thank you, Garmat USA and John Baker Sales!) and we’ll continue to apply the world’s best paint (thank you, PPG!). And did we mention the space? We’ve doubled our work space to help us get your vehicles into the shop and back into your hands even faster! We love what we do, and who we do it for! It’s more than just a saying here: “If it isn’t perfect… it isn’t... read more

Thanks but No Tanks

Nylund’s Says “Thanks, but No Tanks” By now you’ve probably already heard that Nylund’s Collision Center cares very much about each and every guest we are honored to serve.  But did you know that we also care about improving our community as well? It’s true… we make every effort to be good stewards of the resources under our care – and in this case – we really mean UNDER our care! We are proud to announce that our new property (opening December, 2016) – once rumored to be one of Colorado’s largest sites of petroleum underground storage tanks (USTs) – is now 100% UST-Free! The earth is a cleaner, safer place, and the parking lot will be a whole lot (pun intended) smoother after our successful removal of 20+ huge petroleum storage tanks that were used by the previous property owners, Duggan Energy. According to the Environmental Protection Agency, approximately 563,000 USTs nationwide store petroleum or hazardous substances. The greatest potential threat from a leaking UST is the contamination of ground water, a source of drinking water for nearly half of all Americans. Nylund’s worked with a local environmental consulting group to successfully remove all of the tanks, in order to satisfy all city, state and federal health and safety regulations. Our upcoming move to our new shop not only doubles our capacity to serve our guests – but also makes our community a safer, healthier place in which to live and... read more

When Should I Claim Diminished Value?

We are often asked, “When is an appropriate time for me to make a ‘diminished value’ claim for my vehicle. And while it may seem that the answer might be, ‘every time damage is done to your vehicle’… there are rules in play that guide the answer. First of all, you cannot claim diminished value from YOUR insurance company. It is a claim against ANOTHER insurance company, representing someone who HIT YOU. It’s actually the threat of a legal action that prompts the other insurance company to either settle or fight it out in court.  In our experience, court proceedings are rarely necessary. Secondly, you may not claim diminished value if you are LEASING your vehicle.  In such cases, you are not the owner of the vehicle – the leasing company is. YOU must OWN the vehicle that was damaged by someone else in order to make this claim. If you own your vehicle, and it was damaged by someone other than you, you may proceed with a diminished value claim. Our best recommendation is to employ the services of Auto Damage Experts to assist you in this... read more

What You Need to Pick Up Your Car

The day we deliver your repaired vehicle to you is very exciting for you and for us! We absolutely love seeing the looks of love on the faces of our guests as they are reunited with their cars. To ensure the very best experience and get you back on the road as quickly as possible, please be sure to bring the following when picking up your car. Please bring your deductible payment with you. If you were issued any funds from your insurance company related to the repair of your car, please bring them with you when you pick up your vehicle. Especially notice if insurance checks are made out to both YOU and the LEIN HOLDER (the bank who holds your loan). In such instances, you will need to have the insurance company re-issue the check in your name only. This should be done immediately so that you have the properly issued check(s) on the day you wish to pick up your vehicle. As you can see from the photo above, we love to document the moment of delivery of our guest’s repaired cars. If you would like us to add your photo to our virtual wall of fame, it would be our... read more

What Happens Next?

You’ve dropped off your vehicle for repair at Nylund’s Collision Center… and now you’d like to know what to expect. Well, first off, thank you for choosing Nylund’s.  We know that you have a choice, and we take our role in the repair of your car very, very seriously! Here is what you can expect in the days to come: The first thing we are going to do is a thorough examination (our own estimate) of the damage to your car. Your insurance company will likely have already sent an adjuster to give THEIR opinion as to the cost of your repair, and our estimate will be provided to them in the form of a “supplemental” estimate that will cover the parts and labor that we feel are necessary to restore your vehicle to it’s PRE-LOSS condition. What you need to know is that the insurance estimate is almost ALWAYS much lower than ours, and it could be several days of back and forth between our findings before we come to an agreement on the cost of repairs. This process does NOT COST YOU ANY MORE. You pay your deductible, and in most cases the insurance company pays the balance.* The most common reasons for this dance are as follows: The insurance estimate was “sight line” only. The car has not yet been disassembled, and therefore there may be damage that has not yet been accounted for. (Frames, support structures, internal elements and the like that cannot be seen without disassembly) Insurance companies typically try to cut their costs by recommending substandard aftermarket parts and/or not wanting to pay for... read more

Rental Reimbursement Coverage

If you would like Nylund’s to help arrange car rental while we repair your vehicle, it would be our pleasure to do so. If you have questions about whether your insurance policy covers rental reimbursement, we encourage you to review your policy or contact your agent. It is important to know the limits and terms of any such coverage so as to establish proper expectations while we are working on repairing your vehicle. Rental reimbursement (or rental car coverage) is a type of optional car insurance coverage that helps pay for the cost of a rental car while your vehicle is being repaired after a car accident or after suffering damages that are covered through your car insurance policy. This coverage is not required as part of your car insurance policy, but is beneficial if you do not have a secondary vehicle and need to travel to work or school while your car is undergoing auto repair. If you believe that you were never offered rental reimbursement coverage and feel that you should have been, you may wish to explore an errors and omissions case with your insurance... read more

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they... read more

Who Should Be Held Responsible?

(Who Is Looking Out For The Consumer?) A recent article written by John Huetter in RDN Repairer Driven News highlighted the news of CAPA (Certified Automotive Parts Association) decertifying two lots of aftermarket parts after said parts failed to meet OEM specifications.  The article went on to ask the question why such parts have not been recalled at the federal level.  We agree that decertified parts ought to be recalled. The question that, to our knowledge, is not yet being addressed is this: Who is and/or should be responsible for notifying (and subsequently protecting) the end user (the consumer) in the event of such decertification?  What happens when parts that were previously certified become decertified?  And who is telling the consumer who may currently be driving on no-longer certified parts? It would appear to us that the current onus belongs to no one in particular. Its a game of high-stakes pass-the-buck that in fact, ultimately victimizes the end user. It is our position that the responsibility clearly belongs on the shoulders of the institution with the loudest voice requiring or endorsing the use of these aftermarket parts if and when they become decertified. We believe that the insurance companies that continue to insist upon the use of aftermarket parts are in the best position to notify the consumer (their insured and/or claimants) of the decertified nature of affected parts. The consumer should be put on notice and be allowed to make the decision of whether they wish to continue with decertified parts, or be given the option to have said parts replaced. Many – if not all insurance companies... read more

Nylund’s Collision Center Dives Into Water in 2016

In our relentless pursuit of offering the highest quality service and experience for our guests, we are pleased to announce that we have made a switch in our paint process to PPG Envirobase® High Performance waterborne paint. We have shifted to this technology for a number of reasons, not the least of which is the amazing quality of the finished product.  Waterborne paint is the highest quality technology available, and produces a much more consistent finish and color match. Additionally, waterborne paint technology is much more environmentally friendly, making our entire process that much more “green” and eco-responsible. The best quality paint, the most efficient use of our technician’s time, the most environmentally friendly process and the highest customer satisfaction all lend themselves to what our guests have always come to expect from us: if it isn’t perfect, it isn’t leaving.  That’s what we refer to as being... read more
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