Was I Lied To About Industry Standard?

Was I Lied To About Industry Standard?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.

When Should I Claim Diminished Value?

When Should I Claim Diminished Value?

We are often asked, “When is an appropriate time for me to make a ‘diminished value’ claim for my vehicle. And while it may seem that the answer might be, ‘every time damage is done to your vehicle’… there are rules in play that guide the answer. First of all, you cannot claim diminished value from YOUR insurance company. It is a claim against ANOTHER insurance company, representing someone who HIT YOU. It’s actually the threat of a legal action that prompts the other insurance company to either settle or fight it out in court.  In our experience, court proceedings are rarely necessary. Secondly, you may not claim diminished value if you are LEASING your vehicle.  In such cases, you are not the owner of the vehicle – the leasing company is. YOU must OWN the vehicle that was damaged by someone else in order to make this claim. If you own your vehicle, and it was damaged by someone other than you, you may proceed with a diminished value claim. Our best recommendation is to employ the services of Auto Damage Experts to assist you in this...
What Happens Next?

What Happens Next?

You’ve dropped off your vehicle for repair at Nylund’s Collision Center… and now you’d like to know what to expect. Well, first off, thank you for choosing Nylund’s.  We know that you have a choice, and we take our role in the repair of your car very, very seriously! Here is what you can expect in the days to come: The first thing we are going to do is a thorough examination (our own estimate) of the damage to your car. Your insurance company will likely have already sent an adjuster to give THEIR opinion as to the cost of your repair, and our estimate will be provided to them in the form of a “supplemental” estimate that will cover the parts and labor that we feel are necessary to restore your vehicle to it’s PRE-LOSS condition. What you need to know is that the insurance estimate is almost ALWAYS much lower than ours, and it could be several days of back and forth between our findings before we come to an agreement on the cost of repairs. This process does NOT COST YOU ANY MORE. You pay your deductible, and in most cases the insurance company pays the balance.* The most common reasons for this dance are as follows: The insurance estimate was “sight line” only. The car has not yet been disassembled, and therefore there may be damage that has not yet been accounted for. (Frames, support structures, internal elements and the like that cannot be seen without disassembly) Insurance companies typically try to cut their costs by recommending substandard aftermarket parts and/or not wanting to pay for...
Rental Reimbursement Coverage

Rental Reimbursement Coverage

If you would like Nylund’s to help arrange car rental while we repair your vehicle, it would be our pleasure to do so. If you have questions about whether your insurance policy covers rental reimbursement, we encourage you to review your policy or contact your agent. It is important to know the limits and terms of any such coverage so as to establish proper expectations while we are working on repairing your vehicle. Rental reimbursement (or rental car coverage) is a type of optional car insurance coverage that helps pay for the cost of a rental car while your vehicle is being repaired after a car accident or after suffering damages that are covered through your car insurance policy. This coverage is not required as part of your car insurance policy, but is beneficial if you do not have a secondary vehicle and need to travel to work or school while your car is undergoing auto repair. If you believe that you were never offered rental reimbursement coverage and feel that you should have been, you may wish to explore an errors and omissions case with your insurance...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
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