What You Need to Pick Up Your Car

What You Need to Pick Up Your Car

The day we deliver your repaired vehicle to you is very exciting for you and for us! We absolutely love seeing the looks of love on the faces of our guests as they are reunited with their cars. To ensure the very best experience and get you back on the road as quickly as possible, please be sure to bring the following when picking up your car. Please bring your deductible payment with you. If you were issued any funds from your insurance company related to the repair of your car, please bring them with you when you pick up your vehicle. Especially notice if insurance checks are made out to both YOU and the LEIN HOLDER (the bank who holds your loan). In such instances, you will need to have the insurance company re-issue the check in your name only. This should be done immediately so that you have the properly issued check(s) on the day you wish to pick up your vehicle. As you can see from the photo above, we love to document the moment of delivery of our guest’s repaired cars. If you would like us to add your photo to our virtual wall of fame, it would be our...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
Consumer Alert Part II Aftermarket Parts – Nylund’s Response

Consumer Alert Part II Aftermarket Parts – Nylund’s Response

Today we pick up the consumer alert and our reply to an irresponsible article posted by another Denver-area body shop right where we left off. (Click here to read our first reply to the original article.  And click here to read the original article in its entirety.)  The title of the original post is: “4 Ways Aftermarket Parts are Just as Good as OEM.” The title of today’s Nylund’s Response is: Are You Flippin’ Kidding? The original article states: Aftermarket parts manufacturers create components that meet or exceed quality metrics used by the manufacturers. Wrong. Nope. Incorrect. Invalid. Untrue. Irresponsible. We have made this case over and over, but for the record, let’s bang this drum one more time.  Aftermarket parts – by their very definition – ARE NOT and CANNOT BE manufactured to meet or exceed quality metrics used by the manufacturers.  Vehicle manufacturers patent their parts, which prevents ANY OTHER part – no matter how similar – to be exactly the same. With that in mind, it stands to reason that ALL OTHER parts cannot fit as well, and do not respond to impact and/or collision stimulus in the same way as the original part. Example: The front bumper of a vehicle often houses airbag or other safety deployment sensors.  These sensors are calibrated to work specifically with the bumper and are timed within a 1/100th of a second. Think that doesn’t matter much? Take a look at this video. When it comes to the safety of our guests and the integral structure of their vehicles, we here at Nylund’s Collision Center will NEVER compromise by using cheaper,...
Consumer Alert Aftermarket Parts – Nylund’s Response

Consumer Alert Aftermarket Parts – Nylund’s Response

Recently we posted an article – published by another Denver area body shop that argued the case that aftermarket parts were “just as good as OEM”. (Click here for the article in its entirety, posted on our Facebook page)  We asked for the input of industry leaders, and they did not disappoint! Today, we begin our multi-part series of the Nylund’s reply to the points made in the original article: The original article starts by saying: Auto body technicians see all sorts of damage from deep scratches to shredded panels on vehicles damaged in a collision or by vandals. The damage requires the use of new parts and materials to restore the vehicle to its original condition. You’ve Outsourced and It Shows In an article that suggests that aftermarket or third-party parts are just as good as OEM, we find no small irony that for all intents and purposes, it appears that even the authorship of the article appears to be… obviously “aftermarket”.  It is our opinion, and that of many of our industry partners across the US, that NO BODY SHOP EXPERT could have written this article.  And while we find no issue with ghost-writing services in general – we do object when incorrect and ultimately unsafe information is presented as if it came from an industry expert.  There are far too many errors in the article to believe for a moment that an actual body shop owner (or technician, for that matter) actually wrote this article. We agree that auto body techs see all sorts of damage.  We’ll also agree to the concept that said damage requires...
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