You Might Get Sued If…

You Might Get Sued If…

Did you save 15% or more in 15 minutes? Are you in good hands? Do you have good neighbors? Is somebody on your side? Has your insurance company seen almost everything? Are you under the umbrella? Did you name your own price? Or is someone protecting your dreams? You just might get sued… and here’s why: True Stories of Body Shop Horror Joe’s brand new Lexus gets hit from behind by Bill, and Joe ends up claiming the damage via Bill’s insurance. Bill’s “lizard insurance” sends an adjuster who writes an initial estimate to repair Joe’s bumper. (One can clearly see that the bumper is beyond repair and requires replacement – but the adjuster writes for repair because there is no sales tax on labor, saving his company MILLIONS every year.) Joe brings his car to a reputable body shop, and once the bumper cover is removed, it becomes clear that one of Joe’s frame rails (key safety component) has been compromised, and also requires replacement. Those “gecko good ol’ boys” agree, and approve the purchase. The body shop orders all new factory parts to provide the proper repair for Joe’s vehicle and expedites the repair process. Whoa! The new estimate from the “rip-off reptiles” is full of cheap aftermarket parts… and because their company has lost over 80% of their profits recently, the most effective way to make up their losses is to purchase cheap parts and increase your premiums.  Now there’s a significant gap between the cost of the RIGHT PARTS (which are already on the car) and the only amount the insurance company is willing to pay. What...
Was I Lied To About Industry Standard?

Was I Lied To About Industry Standard?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.

What You Need to Pick Up Your Car

What You Need to Pick Up Your Car

The day we deliver your repaired vehicle to you is very exciting for you and for us! We absolutely love seeing the looks of love on the faces of our guests as they are reunited with their cars. To ensure the very best experience and get you back on the road as quickly as possible, please be sure to bring the following when picking up your car. Please bring your deductible payment with you. If you were issued any funds from your insurance company related to the repair of your car, please bring them with you when you pick up your vehicle. Especially notice if insurance checks are made out to both YOU and the LEIN HOLDER (the bank who holds your loan). In such instances, you will need to have the insurance company re-issue the check in your name only. This should be done immediately so that you have the properly issued check(s) on the day you wish to pick up your vehicle. As you can see from the photo above, we love to document the moment of delivery of our guest’s repaired cars. If you would like us to add your photo to our virtual wall of fame, it would be our...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
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