What to expect from insurance after a car accident

What to expect from insurance after a car accident

A recent conversation with one of our guests very clearly illustrates the most common questions and answers between claimants (victims in an accident) and independent repair facilities.  Because the proper repair requires the insurance company representing the insured (the person who hit the claimant), we thought it would be helpful to our guests to get a behind the scenes view of the steps of the repair process. Here is the conversation as it happened between the Claimant (our guest) and the independent body shop (Nylund’s Collision Center): Claimant: I very much appreciate your offer to have the car in for repair on Feb 14. However, I do want to update you with the fact that American Family Insurance (AmFam) sent me a check for the amount of $4276.13.  I have filed it and will not cash it.  I feel the sending of this check is very inappropriate.  I am very concerned about this behavior on the part of AmFam. And I ask again if-given this behavior on the part of AmFam – do I need to consider hiring an attorney? Nylund’s: All your concerns are valid and you posed great questions.  I wish this process were easier on everyone, unfortunately it’s not the case. We are aware of AmFam’s initial estimate.  It is in no way inclusive of all that will be needed to repair your vehicle back to undetectable, pre-loss condition.  The initial estimates rarely are. I don’t believe there is any reason to hire a lawyer quite yet.  That being said, Let’s chat about a few of your concerns and the options available. Claimant: I asked you if I would be held responsible for any amount that AmFam refuses to pay....
Welcome Brian Forester to Nylund’s Collision Center

Welcome Brian Forester to Nylund’s Collision Center

Excellence Attracts Excellence Aristotle once said, “quality is not an act, it is a habit”. Here at Nylund’s Collision Center, we not only believe this to be true; we eat, sleep, drink and breathe this mantra! We paraphrase it this way: “If it’s not perfect – it’s not leaving”. Needless to say, this high standard puts us at odds with many in our industry, especially insurance companies that prefer to cut costs at every corner – typically at the financial and safety expense of their insured. There is a daily battle being waged between independent auto body owners and those who are supposed to cover the costs of the PROPER repair. It is with the highest amount of pride and utmost respect that we announce the addition of a true General in the war for what’s right in our industry. Please help us welcome Brian Forester to Team Nylund’s. Brian worked his way up through the industry from estimates to paint, and at the age of 26, he was awarded the Manager’s position at Legacy Ford Body Shop in Pasco, Washington. Under his management, the shop grew more than 45% in less than a year. He has become widely recognized as an influencer in the auto body industry by the very best of the best. Brian spent a little more than 2 weeks with us in October, and during that time he made such a positive impact within our community. He reached out to every team member across every department, and earned the respect of each and every man and woman at Nylund’s. He rolled up his sleeves and...
Oh Hail No They Didn’t

Oh Hail No They Didn’t

Say “Hail NO” to the Wrong Repair! Colorado is well documented as one of the three states (Wyoming and Nebraska making up the other two) known as “Hail Alley”. According to the National Oceanic and Atmospheric Administration (NOAA), these states average seven to nine hail days per year.* Because of this designation, it’s understandable that there are associated industries that stand ready to process the claims and repair the damage caused by hail storms. Terms NORMALLY associated with automotive hail damage claims and repair: Insurance Agencies Body Shops Terms to be AVOIDED with automotive hail damage claims and repair: Storm Chaser Tents of ANY KIND Dealerships Door Hangers Flyers In light of the most recent hail storm here in Denver, the number of storm chasers and (surprisingly) well-known dealerships who have popped up and started advertising that they are in the hail business is not only surprising – but unbelievably dangerous to the consumer. The problem with storm chasers and the tents they put up right after a storm is this: they exist only to get as much money from consumers as fast as they can. Tent conditions on an abandoned street corner come nowhere near being enough to handle the complexity of many hail cases. The lighting is sub-par. They may or may not have the correct tools to do the job correctly. And God forbid, if something goes wrong or was improperly dis- or reassembled – where will they be to make a claim? They take down their tents and go back to their day jobs in other states. The consumer is left holding the bag of...
Was I Lied To About Industry Standard?

Was I Lied To About Industry Standard?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.

Excellence Has a New Address

Excellence Has a New Address

It’s a new year, and we are thrilled to announce that Nylund’s Collision Center has a NEW LOCATION!!   4495 S. Santa Fe Englewood, CO 80110 After 10 wonderful years of serving our guests and building up the brand that has become synonymous with excellence… we officially outgrew our old location! And so, to serve the next 10+ years we have invested in a property of our own… and you’re going to love it! Changing times requires upgraded equipment, so we’ve got a brand new paint booth (thank you, Garmat USA and John Baker Sales!) and we’ll continue to apply the world’s best paint (thank you, PPG!). And did we mention the space? We’ve doubled our work space to help us get your vehicles into the shop and back into your hands even faster! We love what we do, and who we do it for! It’s more than just a saying here: “If it isn’t perfect… it isn’t...
Nylund’s Collision Center Dives Into Water in 2016

Nylund’s Collision Center Dives Into Water in 2016

In our relentless pursuit of offering the highest quality service and experience for our guests, we are pleased to announce that we have made a switch in our paint process to PPG Envirobase® High Performance waterborne paint. We have shifted to this technology for a number of reasons, not the least of which is the amazing quality of the finished product.  Waterborne paint is the highest quality technology available, and produces a much more consistent finish and color match. Additionally, waterborne paint technology is much more environmentally friendly, making our entire process that much more “green” and eco-responsible. The best quality paint, the most efficient use of our technician’s time, the most environmentally friendly process and the highest customer satisfaction all lend themselves to what our guests have always come to expect from us: if it isn’t perfect, it isn’t leaving.  That’s what we refer to as being...
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