How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
Reasonable and Customary

Reasonable and Customary

Did They Really Just Say That? In the course of an average day at an independent (non-DRP) body shop, we hear some pretty outrageous comments from representatives of the insurance companies that are supposed to be protecting you.  Today, we will focus in on an insurance industry catch-phrase: “Reasonable and Customary”. The following example is based upon an actual conversation with a Concierge and Appraisal Manager from The Travelers Companies, Inc..  For the purposes of this article, we’ll call him “Nate”. Nate: “If you don’t reduce your rates to what we (Travelers) feel is ‘reasonable and customary’, we will have to notify the Attorney General and lodge a complaint with the Better Business Bureau.  Furthermore, we will tell any of our customers that want to choose you (Nylund’s Collision Center) that we will not pay anything more than what we feel is ‘reasonable and customary’, and anything above that amount, they will have to pay out of pocket.” What EXACTLY is… REASONABLE AND CUSTOMARY? We believe that Nate is drawing upon information gathered by Travelers, who, over the course of the history of their company and the aggregate of every claim they’ve ever paid – has developed an “average” of the typical expense for repairs.  Does THAT make their list of averages “reasonable and customary”? What about asking the insurance company (State Farm) that sells the most policies in the US?  Do THEY have a lock on what’s “reasonable and customary” because they pay out so many more claims? And isn’t the REAL question – What are the REAL costs of doing business… and WHO gets to set those...

Beware of Steering

DANGER! Very Important Information Below: “Steering” is a common practice of many insurance companies to “guide” you to one of their PREFERRED auto body shops (known in the industry as Direct Repair Programs or DRPs).  While you may want to believe that your insurance company is looking out for your best interest, all too often they are ONLY looking to pay the least amount for your repair. Our friends at K&M Collision offer this very informative video that clearly explains the everyday experience of insurance company “steering”, and why we encourage you to remember: You have the right to choose which body shop repairs your vehicle.  IT’S THE LAW.  Your safety, and that of your family hang in the balance. Video courtesy of K&M Collision, Hickory, NC. Things To Look Out For Insurance companies often tell you that if you don’t take your vehicle to one of their PREFERRED shops, they will not guarantee your repair.  This is misleading, as it is the BODY SHOP, and not the insurance company that provides warranty of the repair.  Nylund’s Collision Center is not, and never has been on any insurance company’s PREFERRED (DRP) list. They may also tell you that you will be held responsible for additional costs if you choose an independent body shop.  Again, this is misleading.  Your insurance company is mandated by law to cover ALL COSTS to return your vehicle to pre-loss condition. Do You Have Questions? Our entire team is dedicated to your safety and you being as informed as possible about your vehicle’s repair.  Call us at 303-761-9219 today, and let’s talk about the best...

Unexpected Praise for Nylund’s Collision Center

Nylund’s Endorsed By Allstate (That HAD to Hurt!) Today, we share with you unexpected, unsolicited manna from heaven from one of the most unlikely of sources: a heartfelt (?) endorsement by an Allstate Insurance Claims Adjuster. Nylund’s Collision Center has never been – nor never will be in any form of “partnership” (DRP or otherwise) with Allstate or any other insurance company. It is well documented that we work only in the best interest of our guests – and our tagline has always been: “If it isn’t perfect – it isn’t leaving”. So imagine our surprise when one of our guests sent us a copy of this phone call from a local Allstate Claims Adjuster who unexpectedly sings high praise for our work! You just know that HAD to hurt! Take a listen: Nylunds – Allstate Approval Note: This 20-second audio has been edited from a much longer phone conversation. Our next post will address Allstate’s response to our guest’s Diminished Value claim… Very interesting...

Who Is On Your Side?

A recent conversation on the Experience Pros Radio Show (AM 560 KLZ) with Robert Grieve of Nylund’s Collision Center sheds light on the daily struggle that independent auto repair facilities face with insurance companies. What really happens when you get into an accident is rarely reported, in large part because many collision repair facilities engage in a “direct repair partnership (DRP)” with the insurance companies, rendering them unable to engage in a dialogue on behalf of the customer’s best interest. Nylund’s has never sold out to a DRP relationship with any insurance company. Their position of protecting the customer has caused one insurance company to up the ante by cutting the rate of what they are willing to pay for your repair to well below industry-standards. This hostile maneuver goes on behind the scenes, and during the following interview you will hear the details of what’s REALLY happening – and why WHICH auto body shop you choose really does matter! Insurance Wars Part 1 Insurance Wars Part...
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