How Much Does It Cost to Repair a Dent on 2013 Lexus ES350?

We are asked some variation of this question several times a day.  While we cannot quote a price without looking at (estimating) your vehicle’s specific damage, we can tell you this: In most cases, it won’t cost you any more to have it fixed the RIGHT WAY at Nylund’s.  Typically, you pay your insurance deductible, and the insurance company is obligated to pay the repair shop to restore the vehicle to it’s “pre-loss” condition. This is where the Nylund’s difference (#NylundsDone) comes into the equation.  From the moment you become our guest, we begin to advocate on behalf of your best interest with your insurance company.  Many times, insurance will write estimates that favor the lowest-cost (read: cheapest) repair in order to save THEM money.  At Nylund’s we write our estimates for safety first, and quality always.  In many cases, that means replacing original Manufacturer’s parts with new Manufacturer’s parts.  Third-party and used parts are simply not the same thing, and often do not fit as well. As our guest, you will experience the very best in service.  If you require a rental car, we’ll make the arrangements.  While your vehicle is at our shop, we’ll take care of speaking to your insurance company.  And when we’re done, you’ll understand why hundreds of people every year trust only Nylund’s to repair their cars. Have questions? Run ‘em by us.  Call 303-761-9219, or go ahead and stop on by.  It’s our pleasure to serve...

Your Safety is Worth More Than $32.00

Last week, we posted a photo series on our Facebook Page, detailing the damage to one of our guests’ cars – specifically the front bumper of his 2013 Lexus GS 350 “F” Sport. The original, Lexus manufactured part, working in precise harmony with the airbag deployment system, probably saved our guest’s life. We wrote our estimate to replace the now-crumpled bumper with another Lexus manufactured bumper. It is an integral safety component, and for such parts we simply will not compromise. Our guest’s insurance company adjuster came out, and wrote their estimate for a third-party replacement bumper. The difference in price between the original, Lexus-backed bumper and this third-party, non crash-tested bumper: $32.00 We created a supplemental estimate that once again included the original manufacturer’s part, and again our guest’s insurance company denied payment for that, resubmitting only enough money to cover the non OEM bumper. This dance continued until the insurance company dug their feet in the ground and informed us that they would NEVER pay for the original part. It was their opinion that our estimate was an extravagant and unnecessary expenditure of their money. We took this information back to our guest, explaining that this is a common practice for insurance companies. It’s called cost-shifting, and in the end, the insurance company (who has collected premiums for years, perhaps decades) refuses to pay the $32.00 difference – shifting the burden to either their insured (our guest), or to us. (Nylund’s was not involved in the accident that brought this car to us.) It’s $32.00. What’s the big deal, right? Well… let’s see. If Lexus patents it’s...

Before and After – (And the Back Story)

We love what we do here at Nylund’s Collision Center. Not just because we can make something beautiful out of something ugly, but because we only do it one way: the RIGHT way. Case Study: Lexus ES 350, 28,000 miles. Still under full warranty. It’s not difficult to see what brought this car to our shop. And we hope it’s equally easy to see the quality of our final delivery. What these photos don’t show, however, is our commitment to conducting a RIGHT repair versus the least expensive possible patch, as determined by our guest’s insurance company. Our guest came to us with a broken car. They’ve been through enough trauma – and we immediately put them at ease, as much as possible, by promising the highest quality repair. The insurance company in this case, who have likely been paid for years – decades – are not interested in the quality of the repair, but rather in only making sure that they cut the cost of said repairs as much as possible. This played itself out as they re-wrote our original estimate – substituting our recommended original manufacture’s parts with third-party and aftermarket parts. Why would they cut corners on parts such as the radiator and associated support, or the AC condenser that could void some of the car’s warranty upon failure? The answer is simple: expense. Keep in mind – the aftermarket parts the insurance company insists that we use also supports some of the air-bag safety sensors and should there be any variance at all – it is possible that said safety equipment will not perform as...

Two Tone Trouble

When it comes to quality, I believe the automotive industry has a good bead on what it takes to get the job done right. Ford tells us that “Quality is Job 1″. Hertz taught us that “There’s Hertz… and there’s ‘Not Exactly’”. But every now and again, we run across something that simply causes us to plant our palm firmly on our forehead, and ask… “How did THAT get past the final inspection?” Just a reminder that when it comes to which body shop to which you take your car for repairs – you have a choice. And perhaps the shop your insurance company “prefers”… isn’t the best solution. Here at Nylund’s Collision Center, we stand behind our mission statement: If it isn’t perfect… It isn’t...

Something Old – Something New

Whether you are taking care of your brand new baby, or babying your classic roadster… you’re in great hands at Nylund’s Collision Center. We love the creative aspect of what we do, and the fact that we get to work on the most beautiful art every day of our existence. Photographed below are just two amazing vehicles that we get to work on. One is a 2013 BMW M5, recently completed, and the other is a 1956 Ford Fairlane Victoria just getting ready for a total restoration. Our skilled team of craftsmen absolutely love taking something ravaged by time, or damaged by accident, and making it better than new. What’s your challenge? What can we do for...

Managed Care Already in the Collision Industry?

I am hardly an expert in health care. That being said, I still have concerns about the myths and potential truths that surround the controversial concept commonly referred to as managed care. When we go to our doctor, we have a certain trust that that they have our best interest in mind and that the treatment plan they suggest is the best course of action for us. Enter the insurance company. Will they agree? Will they require a second opinion from another doctor? Or will they offer an alternative treatment plan? Does the insurance company have your best interest in mind… or their bottom line? And if things continue politically on the road they seem to be traveling, soon enough we may have another entity weighing in on what treatment is “good enough” for you… a government-sanctioned and/or government-run agency. Does the collision repair industry offer any insight into what may be on the horizon for health care? Much like health care professionals, auto body professionals are supposed to act in your best interest and in the best interest of your vehicle. We identify the damage, and come up with the best repair plan, making use of the highest quality available parts and materials. All of this in an effort to preserve your investment and the safety of those who ride in your car. Once again, in comes the insurance company. Will they agree, or offer a different repair alternative? Like everything, it largely depends on which insurance company you have, and sometimes which insurance adjuster that is working your case. In many cases, it depends on where you...