after the repair

Our Commitment:

“I refuse to lower my standards to accommodate those who will not raise theirs.”
– Robert Grieve, Owner

Once your vehicle has been repaired – No matter where you take your it –  There are some very important things you should consider once that repair is completed.

Below, we provide information for your consideration.

Should you have any questions, please don’t hesitate to contact us!

303-761-9219

Was I Lied To About Industry Standard?

Was I Lied To About Industry Standard?

Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.

What You Need to Pick Up Your Car

What You Need to Pick Up Your Car

The day we deliver your repaired vehicle to you is very exciting for you and for us! We absolutely love seeing the looks of love on the faces of our guests as they are reunited with their cars. To ensure the very best experience and get you back on the road as quickly as possible, please be sure to bring the following when picking up your car. Please bring your deductible payment with you. If you were issued any funds from your insurance company related to the repair of your car, please bring them with you when you pick up your vehicle. Especially notice if insurance checks are made out to both YOU and the LEIN HOLDER (the bank who holds your loan). In such instances, you will need to have the insurance company re-issue the check in your name only. This should be done immediately so that you have the properly issued check(s) on the day you wish to pick up your vehicle. As you can see from the photo above, we love to document the moment of delivery of our guest’s repaired cars. If you would like us to add your photo to our virtual wall of fame, it would be our...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
Consumer Alert Part II Aftermarket Parts – Nylund’s Response

Consumer Alert Part II Aftermarket Parts – Nylund’s Response

Today we pick up the consumer alert and our reply to an irresponsible article posted by another Denver-area body shop right where we left off. (Click here to read our first reply to the original article.  And click here to read the original article in its entirety.)  The title of the original post is: “4 Ways Aftermarket Parts are Just as Good as OEM.” The title of today’s Nylund’s Response is: Are You Flippin’ Kidding? The original article states: Aftermarket parts manufacturers create components that meet or exceed quality metrics used by the manufacturers. Wrong. Nope. Incorrect. Invalid. Untrue. Irresponsible. We have made this case over and over, but for the record, let’s bang this drum one more time.  Aftermarket parts – by their very definition – ARE NOT and CANNOT BE manufactured to meet or exceed quality metrics used by the manufacturers.  Vehicle manufacturers patent their parts, which prevents ANY OTHER part – no matter how similar – to be exactly the same. With that in mind, it stands to reason that ALL OTHER parts cannot fit as well, and do not respond to impact and/or collision stimulus in the same way as the original part. Example: The front bumper of a vehicle often houses airbag or other safety deployment sensors.  These sensors are calibrated to work specifically with the bumper and are timed within a 1/100th of a second. Think that doesn’t matter much? Take a look at this video. When it comes to the safety of our guests and the integral structure of their vehicles, we here at Nylund’s Collision Center will NEVER compromise by using cheaper,...
Consumer Alert Aftermarket Parts – Nylund’s Response

Consumer Alert Aftermarket Parts – Nylund’s Response

Recently we posted an article – published by another Denver area body shop that argued the case that aftermarket parts were “just as good as OEM”. (Click here for the article in its entirety, posted on our Facebook page)  We asked for the input of industry leaders, and they did not disappoint! Today, we begin our multi-part series of the Nylund’s reply to the points made in the original article: The original article starts by saying: Auto body technicians see all sorts of damage from deep scratches to shredded panels on vehicles damaged in a collision or by vandals. The damage requires the use of new parts and materials to restore the vehicle to its original condition. You’ve Outsourced and It Shows In an article that suggests that aftermarket or third-party parts are just as good as OEM, we find no small irony that for all intents and purposes, it appears that even the authorship of the article appears to be… obviously “aftermarket”.  It is our opinion, and that of many of our industry partners across the US, that NO BODY SHOP EXPERT could have written this article.  And while we find no issue with ghost-writing services in general – we do object when incorrect and ultimately unsafe information is presented as if it came from an industry expert.  There are far too many errors in the article to believe for a moment that an actual body shop owner (or technician, for that matter) actually wrote this article. We agree that auto body techs see all sorts of damage.  We’ll also agree to the concept that said damage requires...
Post Repair Inspections and Diminished Value

Post Repair Inspections and Diminished Value

You pay them every month from the time you’re 16 years old.  They tell you that you’re in good hands.  They assure you that you saved 15% or more in 15 minutes – and that you’ve made a good choice to insure with them. Then the rains come down, and the floods come up… and the hail… the hail… the hail.  So you do what you’ve been trained to do – you call your insurance company and make a claim.  The adjuster comes out, looks at your vehicle and writes an estimate.  They write for the least expensive, often 3rd party or re-manufactured, ill fitting replacement parts. The auto body shop you choose has everything to do with the quality of your repair.  If they are in some sort of partnership with the insurance companies, then they will likely put substandard parts into the repair of your vehicle.  If they cut corners in an effort to speed up the repair, those shortcuts could put your safety at risk – and will absolutely affect the resale value of your car. WHEN SHOULD I CLAIM DIMINISHED VALUE? It is almost always a wise decision to have a post-repair inspection after a collision repair IF YOU FIT THESE CRITERIA.  These inspections are performed by independent technicians, and reveal the quality of the repair.  Often such an inspection comes along with an estimate of diminished value of your vehicle.  Diminished value is defined as that portion of a damaged vehicle’s pre-loss value that has NOT been restored through the repair process.  Insurance companies do not tell their claimants about diminished value, but they...

Why Would Anybody Do This To You?

You should question the motives of any Auto Body shop that would knowingly use aftermarket and reconditioned parts on their customer’s vehicles. Safety and Value Are Sacrificed If a repairer will sacrifice the quality of your repair without your knowledge by using non-original manufacturer’s parts, what other shortcuts are they willing to take for the sake of saving money for an insurance company? Aftermarket parts are, by definition, reproductions.  They are imitations, copycats and reverse-engineered parts that are designed to accomplish only one goal: to offer an alternative “similar” part that are less expensive than OEM parts.  Their only purpose: to save money. Ask yourself… ask your auto body shop… ask your insurance company: “Who is being saved money?  And at what cost?”  The answer is: aftermarket parts save money for the insurance companies.  They do not offer you a discount on your premiums – and in many cases, will raise your rates, sticking it to you not once – but twice. As a consumer you should be informed, and have a full understanding of the advantages and disadvantages of using aftermarket or reconditioned parts on your vehicle.  But that means that YOU will have to ask those questions, because the great majority of body shops will never tell that they are in a financial partnership with your insurance company.  They will not tell you that they’re using inferior, untested or ill-fitting parts.  Instead, they will put the proverbial “lipstick on a pig”, making everything look great – while your vehicle’s value… and possibly your very safety has been forever compromised. The fact is, according to the law, the...

Why You Should Consider a Post-Repair Inspection

Consumer Safety Alert Some industry estimates suggest that more than 60% of “repaired” vehicles on the road have serious safety and structural issues. Your safety is of paramount importance. All too often, repairs that are done at DRP (Insurance Company’s Direct Repair Program or “Preferred”) shops put turnaround speed, cost and quality of parts ahead of safety, and the end result can put the lives of your vehicle’s occupants in jeopardy. At Nylund’s Collision Center, we offer a free, third-party visual post-repair inspection. If you are in the least bit concerned about the quality of another shop’s repair to your vehicle, bring it by and let us visually inspect it for you. This inspection costs you nothing, and if we find any cause for concern, you have several options to consider. Here’s a Lexus case study, provided for your consideration by our friends at Mark’s Body Shop in Baltimore, MD. Video produced by APMedia If it’s discovered that your repair did not restore your vehicle to it’s “pre-loss condition” in safety, function, performance or appearance you are entitled to have it re-repaired until it is right. When it comes to safety, don’t accept any cutting of corners. Here at Nylund’s Collision Center, we make our guests a promise: “If it isn’t perfect… it isn’t leaving.” We will not compromise the safety of you and your family – and we will not cut corners when it comes to the quality of your vehicle’s repair. You need it to be right. You need it...