Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
Bodyshop Surprises – Bad Faith: We Can Fix That (WRONG!)
In this second installment of the series we’re calling Bodyshop Surprises, we take a deeper look into the very surprising story of unbelievable bad faith on the part of one insurance company. Or, was it really a case of the bodyshop who should have had the guest’s...
Bodyshop Surprises – Was it REALLY Repaired?
It’s always a surprise when you are involved in an accident. (That’s why we call them “accidents”). But if you’re not careful, the accident could end up being just the first of many surprises… and sometimes, the surprises come at the hands of the very places you...
Lexus Mobile Collision Assistance
On August 11, 2021, Lexus USA and Toyota motor North America announced their partnership with CCC Intelligent Solutions Inc. and the release of the Lexus Mobile Collision Assistance feature within the Lexus app. This new feature is available to subscribers of the app...
How Much Is My Vehicle Worth?
You’ve probably asked yourself, how much is my vehicle worth? at least a time or two in your lifetime. But after an accident, you will not be the only one asking that question. Indeed, your insurance company will be asking that question - and you may not like the...
How to Know When Your Vehicle is not Fully Repaired
We are often asked how to know if your vehicle has not been fully repaired. It is a common occurrence for us to inspect vehicles that have been repaired by other facilities. And, unfortunately, it’s all too common that what we find is poor workmanship and neglected...
Lexus Authorized Collision Center – Nylund’s Collision Center
Celebrating the Guest Experience - Lexus Style! It is with great pride and equal humility that we share the news that Nylund's Collision Center has been named a Lexus Authorized Collision Center. This is a huge honor, and one that we take very seriously around...
Insurance Prevailing Rates – What Are They?
What Exactly Are “Insurance Prevailing Rates”? Who determines ‘insurance prevailing rates’, and why should it matter? We see it every day. Insurance companies, whose only mission in life is to deny full payment for proper repairs, cite ‘prevailing rates’ as their main...
2020 Subaru Outback – Should It Be Totaled Or Repaired?
Should a brand new 2020 Subaru Outback be totaled or repaired after an accident? Before you fire off a knee-jerk response, let’s take a look at an actual situation that came through our doors recently. In this article, we’ll discuss what goes into deciding whether a...
An Introduction To Nylund’s Collision Center
We’ve put together an introduction to Nylund’s Collision Center for those people who have been involved in an automobile accident, and who need to know what to expect when they consider bringing their car to us for repair. Our process is very noticeably different from...