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Her beautiful 2000 BMW was hit (rear bumper), and she immediately brought it to Nylund’s for the only type of repair that she will have performed on her beloved car: the right one. This is how it should be.

We received her vehicle, set her up with a rental, and took care of everything for her. We handled all the business of meeting with the insurance company, made sure the repair was done properly and upon completion we invited Sally to pick up her ‘baby’ from our showroom floor.

This photo doesn’t just show the smile of a woman who is excited to pick up her car. It shows the nature of the relationship we have with Sally… and all of our guests here at Nylund’s Collision Center. It shows the authentic friendship between Sally and the ownership of Nylund’s (Carol Grieve pictured on right).

You see, this photo isn’t about a transaction, or that we make bad things go away and restore cars to their original beauty.  It’s about the fact that we know, and genuinely care about every one of our guests.

Sally Wurr is a valuable member of our community. She’s the owner of an amazing business: SW Insurance Corp., and she works as hard as anyone we know. She is loved by her clients, because – like us – she will never compromise the right thing for an easy dollar. Sally is the embodiment of everything that we strive to be here at Nylund’s.

Sally… is our reason why! How it should be.

Contact us to discuss your story!

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Today, we present our version, served up as a tribute to all the professionals within the auto body industry. Please enjoy: God Made a Body Shop Owner.

We’d love to hear your thoughts and comments.

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A recent article written by John Huetter in RDN Repairer Driven News highlighted the news of CAPA (Certified Automotive Parts Association) decertifying two lots of aftermarket parts after said parts failed to meet OEM specifications.  The article went on to ask the question why such parts have not been recalled at the federal level.  We agree that decertified parts ought to be recalled.

The question that, to our knowledge, is not yet being addressed is this: Who is and/or should be responsible for notifying (and subsequently protecting) the end user (the consumer) in the event of such decertification?  What happens when parts that were previously certified become decertified?  And who is telling the consumer who may currently be driving on no-longer certified parts?

It would appear to us that the current onus belongs to no one in particular. Its a game of high-stakes pass-the-buck that in fact, ultimately victimizes the end user. It is our position that the responsibility clearly belongs on the shoulders of the institution with the loudest voice requiring or endorsing the use of these aftermarket parts if and when they become decertified.

We believe that the insurance companies that continue to insist upon the use of aftermarket parts are in the best position to notify the consumer (their insured and/or claimants) of the decertified nature of affected parts. The consumer should be put on notice and be allowed to make the decision of whether they wish to continue with decertified parts, or be given the option to have said parts replaced.

Many – if not all insurance companies otherwise guarantee the replacement of aftermarket parts that are later found to be defective and not within “generally accepted industry standards”.

We are calling upon legislators and legal authorities, both here in Colorado and across the nation to investigate these insurance practices in order to protect the consumer. A process needs to be put into place where end users of aftermarket certified parts (later decertified) can be put on notice and make the final determination if they want those parts to be replaced.  And we are calling upon the insurance industry to step up to their responsibility to protect the consumer, instead of their bottom line.

Right now, we are not aware of any such process.

The ultimate solution is what we do in our business. At Nylund’s Collision Center, we refuse to use aftermarket parts.  We choose to side with the original manufacturer of our guests’ vehicles, and only make repairs with OEM parts.

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You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option?

This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection.

From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic.

In the end, both Nylund’s Collision Center and the insurance company associated with the claim agreed that it would be far too expensive to re-repair the vehicle to meet all safety and pre-accident conditions.  It was decided to total the vehicle.

If your vehicle is fast-tracked through the repair process, and you’re just not sure the shop provided you with the very best (not just cosmetic) repairs, please feel free to drop it by for a free visual post-repair inspection.  It’s always our pleasure to educate our guests and it’s our sworn duty to make sure that your safety is never compromised by a poorly crafted repair.

*DRP stands for Direct Repair Program, which is an arranged relationship that some body shops have with insurance companies. These relationships, in almost every case, compromises the quality of repair because the body shop must agree to use the least-expensive options for replacement parts.  Here at Nylund’s Collision Center, we have never been a DRP shop – and NEVER WILL BE. Quality and safety in repair is our only mission!

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It is with great pride, and much gratitude that we say thank you to our many guests in Highlands Ranch, Colorado for voting Nylund’s Collision Center the Best of the Best Body Shop 2015 via the Colorado Community Media.

We absolutely love what we do, and are committed to our ongoing pursuit of excellence in service and delivery of the amazing vehicles we are blessed to work on every day.

Here at Nylund’s… if it isn’t perfect – it isn’t leaving!

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Proud, Strong #NylundsDone

We’d love your comments, and to hear what you’d like to see in future commercials.

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