Bodyshop Surprises – Was it REALLY Repaired?
It’s always a surprise when you are involved in an accident. (That’s why we call them “accidents”). But if you’re not careful, the accident could end up being just the first of many surprises… and sometimes, the surprises come at the hands of the very places you...
Ignorance or Greed
An open letter to the collision industry Why, in 2020, is there still such a large disparity between performing the correct repair and the most profitable repair for the body shop, technicians and insurance companies? Why do so many within our ranks put the guest’s...
Was I Lied To About Industry Standard?
Consumer Alert: Two words have become the weapons of choice in the battle of right vs. wrong in the collision repair business. By design, these two words sound so innocuous that they presume acceptance without consumer’s knowledge that by doing so, they have loaded the gun that is pointed directly at themselves. The two words are: Industry Standard.
How Do You Know Where To Go?
Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other...