Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
Collision Repair Warranty: What Happens If It Goes Wrong?
Many drivers assume a collision repair warranty guarantees that any problems after a repair will be handled quickly and fairly. Unfortunately, that is not always how the process works. After an accident, insurance companies often encourage customers to use a preferred...
Insurance Claim Dispute
When an insurance claim dispute happens, most consumers assume the facts will determine the outcome. Unfortunately, the reality is often more complicated. Repair costs, OEM repair procedures, ADAS calibrations, total loss values, and replacement parts can all become...
Aftermarket Parts in Collision Repair
Aftermarket parts in collision repair have become one of the most important and misunderstood topics in the modern collision industry. Many vehicle owners do not start researching the issue until after an accident, when they suddenly find themselves caught between a...
Collision Repair Rights After a Car Insurance Claim
After an accident, most drivers want one thing: to get their vehicle repaired and get life back to normal. However, understanding your collision repair rights matters more than many people realize, especially once an insurance claim begins influencing repair...
Insurance Claim Calibration Denial
An insurance claim calibration denial can leave vehicle owners confused, frustrated, and unsure who to trust. Unfortunately, that confusion is often the point. After a collision, many drivers assume their insurance company and repair facility are working toward the...
ADAS Diagnostic Scans After Collision Repair Are No Longer Optional
Many drivers pick up their vehicle after a collision repair and look for the obvious things. They check the paint color. They inspect the body lines. They open and close the doors. They drive the vehicle around the block and listen for noises. If everything looks...
OEM Windshield Glass vs Aftermarket Glass: What Drivers Need to Know
If your repair invoice says “OEM windshield glass,” most vehicle owners assume they received exactly that. Unfortunately, that is not always the case. In today’s vehicles, the difference between OEM windshield glass and aftermarket windshield glass can affect more...
Major Insurer Labor Rate Cuts and What Drivers Risk
Major insurer labor rate cuts are being framed as a benefit to drivers, but they may quietly reduce what your policy actually delivers when you need it most. Lower premiums and small payouts sound positive. However, those changes can shift real repair costs directly...
Dropping Full Insurance Coverage: What Drivers Risk
For many drivers, dropping full insurance coverage has become a serious consideration as the monthly insurance bill grows more difficult to manage. Premiums feel heavier. Deductibles feel higher. Household budgets feel tighter. So it is no surprise that more people...