Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
Groomed For Success
What does an award winning body shop, recognized for excellence in quality and customer service do to improve the guest experience? That’s the question that Robert and Carol Grieve, owners of Nylund's Collision Center in Englewood, Colorado asks himself every day. The...
A Cost Plus Society?
Imagine taking your kid to a local restaurant and ordering a spaghetti dinner, pizza and soda for the kiddo, and a nice glass of wine for yourself… and instead of the $32.00 bill, you offer to pay the cost of materials plus 15%. How about grabbing that next pair of...
Nylund’s Collision Center Praised On Radio Show
Nylund's Collision Center was the recipient of a Fan Braggin’™ story on the nationally syndicated Experience Pros Radio Show on Friday, September 27, 2013. One of Nylund's customers called in to the radio show, and shared their experience with the listening audience....
It’s All About The Experience
Here at Nylund's Collision Center, we are all so very grateful for having been awarded Denver’s Best Body Shop for the third year in a row. Of course we are very proud of the fact that Nylund's is the only collision center that has ever won this award since it’s...
We See What Others Don’t
The other day we received a car that – from the outside – looked like it was in fantastic condition. The owner explained that they had recently been in an accident, and following the “recommendation” of their insurance company, took it to one of their “authorized”...
Customer Service is More Than a Department
Our friend Chuck sent us an interesting presentation this morning, that serves as a reminder and as validation for why we are so adamant about doing things the right way… every time. When it comes to caring for the customer, our conviction is well known: if it’s not...
Memorial Day 2013
On this Memorial Day weekend, Carol and I – along with our entire staff wish to stop and honor all those of our US Veterans who gave the ultimate sacrifice for the freedom we all enjoy as Americans. Here at Nylund’s Collision Center, we have always put the highest...
Partnering with Patriots
Here at Nylund's Collision Center, we do more than fix cars. A lot more. Our customers represent more than a transaction – they represent our families, our communities and even our country. Our first line of customers is represented by our employees and the sixteen...
We Do Things The Right Way
There is only one way we do things: The RIGHT way. I admit... I have a flaw. This should come as no surprise to anyone who knows me, and there maybe some who could point out more than one. But the flaw that’s on my mind today is this: My record is scratched. That’s...