What does an award winning body shop, recognized for excellence in quality and customer service do to improve the guest experience? That’s the question that Robert and Carol Grieve, owners of Nylund’s Collision Center in Englewood, Colorado asks himself every day. The answer to that question recently presented itself in the form of Nylund’s new General Manager, John Groome.
With over 25 years of experience in the auto repair industry, and the last fifteen at Maaco, Groome brings a level of competence and expertise that perfectly compliments – and at the same time elevates the already amazing guest experience at Nylund’s.
When asked why Groome chose to leave the front office of his last shop to take up with Grieve and the Nylund’s crew, his answer was simple: “I wanted to be a part of the very best in our industry.” And it would appear that he chose wisely, as Nylund’s Collision Center has been voted “Best Body Shop 2011, 2012 and 2013″ by the public in Denver’s annual A-List competition.
“I want our community to know that there are still outposts of truth and integrity within an industry that in many ways has bent over to big money (insurance companies), said Groome. “They need to know that they have a choice with where they take their car for repair, and that quality and safety have an address in Denver: Nylund’’s Collision Center.
Groome has already made a positive impact on the business at Nylund’s. Guests enjoy meeting him, and have made many positive comments on the experience he offers. Nylund’s Collision Center is dedicated to providing the very best in guest service and the highest standards in auto body repair. They are located at 1033 W. Dartmouth Ave. in Englewood, CO, and serve all of the Denver metro area.