Congratulations to the Top-Ranked Award-Winning Insurers of 2023

Choosing the right insurance company to protect your vehicle is an important decision that requires research and trust. Luckily, there are several excellent options available. CRASH Network has released its annual ranking of award-winning insurers. Over 1,000 body shop owners from all across the country were asked to answer a single question in an effort to provide a letter grade for the insurance companies that they work with. That question was: “How well does this company’s claims handling policies, attitude and payment practices ensure quality repairs and customer service for motorists?”

We would like to congratulate the top-ranked insurers that made the Honor Roll. There were 29 companies that scored with a grade of B or higher. Among them are some that are focused only on a very specific part of the country (like North Carolina Farm Bureau, who was ranked #1 out of 87). Others have a wider geographic reach, including Colorado, such as Chubb (who ranked in 2nd place). For a complete list of insurance companies graded, and where they were ranked, please click here to download the report from CRASH Network.

These award-winning insurers have all demonstrated a commitment to customer service and satisfaction, competitive pricing, and comprehensive coverage options. We are impressed by their dedication to their policyholders and their willingness to go the extra mile to provide the protection and peace of mind that they deserve.

We would like to give a special shoutout to North Carolina Farm Bureau, which ranked number one on the list for the fourth year in a row. This insurer has a long-standing tradition of putting its members first and providing excellent service to its policyholders.

We would also like to congratulate Chubb and Erie Insurance for earning spots in the top three. These companies have consistently ranked high in customer satisfaction surveys and have a reputation for providing high-quality coverage and exceptional customer service.

Other noteworthy insurers on the list include Acuity Insurance, which ranked fifth, and Amica Mutual, which ranked twelfth. These insurers have also earned high marks for customer satisfaction and offer a variety of coverage options to meet the needs of their policyholders.

We would like to extend our congratulations to all of the insurers on this list for their dedication to their policyholders and their commitment to providing the best possible service and coverage options. We encourage anyone looking for insurance to consider these top-ranked insurers, as they have demonstrated their ability to provide the protection and peace of mind that policyholders deserve.

Award-Winning Insurers and Nylund’s Collision Center

Let’s take a moment to highlight a few insurers that we regularly work with in our collision center. Chubb, Acuity Insurance, Amica Mutual, and PURE Insurance have all been outstanding to their policyholders when it comes to vehicle repairs.

These insurers have consistently demonstrated a guest-focused approach to the repair process, ensuring that their policyholders receive the proper repair that they deserve. They have also been relatively easy and pleasant to work with, providing clear communication and efficient processing of claims.

Chubb and Acuity Insurance, in particular, have been very proactive in helping their policyholders navigate the repair process, making sure that they are informed and comfortable with the repairs being done to their vehicles. Amica Mutual has also shown a strong commitment to customer satisfaction, going above and beyond to ensure that their policyholders are well taken care of.

PURE Insurance has consistently demonstrated a high level of professionalism and expertise in handling claims and ensuring that their policyholders receive the best possible repairs.

We are grateful to these insurers for their commitment to their policyholders and for their interactions with our collision center. We can confidently say that working with these insurers has been a genuine pleasure, and we look forward to continuing to work with them in the future.

It’s also important to note that when guests come to us and these award-winning insurers are involved in the claims process, their repair finds its way quickly and easily to the front of the line. Without all of the bureaucratic nonsense and stepping over dollars to save dimes, the repair order is quickly agreed upon, and we can get right to work. This translates into a much better experience for the guest, which is what we are all about here at Nylund’s.

Some Lower-Rated Insurers

Now, we’ve just been focusing on the Honor Roll award winners up to this point. And you may have noticed that we haven’t mentioned any of the “big boys”. Where do all the insurance companies you see in the television commercials land on the report card? We’re glad you asked because chances are good that you are carrying one or more policies with them. And it’s our necessary responsibility to let you know that not one of the top 10 most popular insurers made the honor roll. In fact, not one of the 10 largest insurers scored above 40% of those graded on the Insurer Report Card.

When it comes to insurance, people trust that their policies will protect them in the event of an accident or other loss. Insurance companies are supposed to be there to help their clients through the difficult aftermath of a serious incident. However, some insurance companies may prioritize their own profits over the well-being of their clients. This can result in cut corners, payment for aftermarket or salvaged parts, or skipping necessary original equipment manufacturer (OEM) procedures to save costs.

Cutting corners may involve using less expensive parts or skipping procedures that are recommended by the original manufacturer. This is often done to save money, but it can compromise the safety of the insured. For example, a car that has been repaired with aftermarket or salvaged parts may not have the same level of structural integrity as one that has been repaired with OEM parts. Similarly, skipping over necessary OEM procedures could mean that the vehicle isn’t fully restored to its pre-accident condition, potentially putting the driver and passengers at risk in future accidents.

When insurance companies prioritize their profits over the safety of their clients, they are not fulfilling their end of the agreement. Insured individuals pay premiums for a sense of security and peace of mind, and they trust that their insurance company will do everything in its power to help them through a difficult time. But when insurers prioritize cost-cutting measures over the best interests of their clients, it can leave those clients in a vulnerable position. In such cases, it’s important for the insured to be aware of their rights and to advocate for the best possible repairs and procedures for their vehicles.

Where Does Your Insurer Rank?

We encourage you to go to CRASH Network and download the report to see where your insurer ranks. And of course, if you have any questions, we are always available to provide answers. Feel free to contact us here.