Consumer Resources

File A Complaint With the Dept. of Insurance (CO)

The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.

303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us  

Monday – Friday, 8:00 a.m. – 5:00 p.m.

Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.

• After logging in to the Portal, you can submit your insurance complaint.
• There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
• After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
• You will then be given an opportunity to upload supporting documents to the Portal.
• From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.

Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.

https://doi.colorado.gov/for-consumers/file-a-complaint