May 4, 2022 – Nylund’s Collision Center of Englewood, Colorado awards new “Top Performer” designation to AIG Private Client Group, the insurer’s automotive coverage division. The Top Performer award is for insurers that demonstrate a strong customer-forward service model.
Accidents are stressful. Getting your vehicle repaired properly shouldn’t have to be.
Robert Grieve, owner of Nylund’s Collision Center has always been driven by a guest-forward attitude when it comes to how he operates his business. “Every decision we make – from how we answer the phones, to the types of parts we use on every vehicle – is made through the eyes of ‘what’s the very best we can offer our guests’”, says Grieve. “We know that after an accident, stress levels are high and there are many voices offering all kinds of advice about where to take your vehicle to be repaired.”
While Nylund’s Collision Center is not (never has been) affiliated in any way (no DRP relationship) with any insurance entity. The Top Performer status is solely a recognition of any insurance company that has repeatedly demonstrated their commitment to the guest experience.
“It has been our observation that AIG Private Client Group has consistently offered their insured a smooth, quick and complete guest experience. Their adjusters are well-educated, and there’s never a fight when it comes to paying for the proper repairs. We recognize the professionalism and global understanding of this company to serve our guests (their insured) with the highest level of integrity”, said Grieve. “As a result of this approach to claims resolution, our guests move quickly through the repair process, and can be confident that their vehicle will be delivered per the manufacturer’s procedures.”