Excellence Has a New Address

Excellence Has a New Address

It’s a new year, and we are thrilled to announce that Nylund’s Collision Center has a NEW LOCATION!!   4495 S. Santa Fe Englewood, CO 80110 After 10 wonderful years of serving our guests and building up the brand that has become synonymous with excellence… we officially outgrew our old location! And so, to serve the next 10+ years we have invested in a property of our own… and you’re going to love it! Changing times requires upgraded equipment, so we’ve got a brand new paint booth (thank you, Garmat USA and John Baker Sales!) and we’ll continue to apply the world’s best paint (thank you, PPG!). And did we mention the space? We’ve doubled our work space to help us get your vehicles into the shop and back into your hands even faster! We love what we do, and who we do it for! It’s more than just a saying here: “If it isn’t perfect… it isn’t...
When Should I Claim Diminished Value?

When Should I Claim Diminished Value?

We are often asked, “When is an appropriate time for me to make a ‘diminished value’ claim for my vehicle. And while it may seem that the answer might be, ‘every time damage is done to your vehicle’… there are rules in play that guide the answer. First of all, you cannot claim diminished value from YOUR insurance company. It is a claim against ANOTHER insurance company, representing someone who HIT YOU. It’s actually the threat of a legal action that prompts the other insurance company to either settle or fight it out in court.  In our experience, court proceedings are rarely necessary. Secondly, you may not claim diminished value if you are LEASING your vehicle.  In such cases, you are not the owner of the vehicle – the leasing company is. YOU must OWN the vehicle that was damaged by someone else in order to make this claim. If you own your vehicle, and it was damaged by someone other than you, you may proceed with a diminished value claim. Our best recommendation is to employ the services of Auto Damage Experts to assist you in this...
How Do You Know Where To Go?

How Do You Know Where To Go?

Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other than the shops on the list, your repair will not be guaranteed.  In an effort to narrow your choices (and find the right shop), you ask your friends and family for advice. And boy-oh-boy, do they all have opinions! Now you’ve got 20 or more voices recommending 20 or more shops… and you’re no closer to knowing where to take your car for a trusted experience than you were before. How do you know where to go? This scene plays itself out day after day for thousands upon thousands of people all looking for just one thing: the right place to take their car for repair. And its a fact: there are hundreds of options, and unless you know the ins-and-outs of the collision repair industry – even the best intentioned advice may lead you down a road you might not wish to travel. Choosing a Body Shop 101 A. Insurance companies’ ‘Preferred’ or ‘Recommended’ shops have a two-way financial arrangement When an insurance company recommends or suggests that you consider their preferred body shop vendors, they are helping you help themselves.  To make the ‘preferred’ list, body shops DO NOT have to qualify as the best in quality, service or guest experience. They DO have to agree to move cars through the shop as fast as they can, and they...
Who Should Be Held Responsible?

Who Should Be Held Responsible?

(Who Is Looking Out For The Consumer?) A recent article written by John Huetter in RDN Repairer Driven News highlighted the news of CAPA (Certified Automotive Parts Association) decertifying two lots of aftermarket parts after said parts failed to meet OEM specifications.  The article went on to ask the question why such parts have not been recalled at the federal level.  We agree that decertified parts ought to be recalled. The question that, to our knowledge, is not yet being addressed is this: Who is and/or should be responsible for notifying (and subsequently protecting) the end user (the consumer) in the event of such decertification?  What happens when parts that were previously certified become decertified?  And who is telling the consumer who may currently be driving on no-longer certified parts? It would appear to us that the current onus belongs to no one in particular. Its a game of high-stakes pass-the-buck that in fact, ultimately victimizes the end user. It is our position that the responsibility clearly belongs on the shoulders of the institution with the loudest voice requiring or endorsing the use of these aftermarket parts if and when they become decertified. We believe that the insurance companies that continue to insist upon the use of aftermarket parts are in the best position to notify the consumer (their insured and/or claimants) of the decertified nature of affected parts. The consumer should be put on notice and be allowed to make the decision of whether they wish to continue with decertified parts, or be given the option to have said parts replaced. Many – if not all insurance companies...
When Totaling Your Vehicle Is The Best Option

When Totaling Your Vehicle Is The Best Option

We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time.  After being steered into a DRP* body shop, the owner brought it to us for a second opinion. What we found, however, was much worse than anyone suspected! You love your car.  That’s why you bought it. It’s been good to you, and you are loyal.  Often to a fault.  Sometimes you have to say goodbye to your favorite ride, but how do you know when that is the best option? This brand new vehicle was “fixed” by another body shop, and returned to the owner with thumbs up and enthusiasm.  Upon casual observation to the untrained eye, one might have overlooked certain telltale signs of a poor quality repair.  But something just didn’t “feel” right, and that’s when they called Nylund’s in to perform a post-repair inspection. From uneven gaps to buckles in the roof, this was a completely botched job on the part of the DRP shop.  The number of poorly welded sections and unprepared broken parts were almost too numerous to count. Ultimately, the compromised safety of anyone in the back seat of the car (in this case, a small child in a car seat) was the determining factor in deciding to total this vehicle. The other shop didn’t even address several structural points that had been compromised in the original accident.  Left unrepaired (but hidden from view), another collision from behind could prove catastrophic. In the end, both Nylund’s Collision...
Consumer Alert Part IV Aftermarket Parts

Consumer Alert Part IV Aftermarket Parts

Today we offer our final response to an irresponsible article posted by another Denver-area auto body shop.  Click Here for our FIRST , SECOND, and THIRD responses.  And Click Here to read the original article we are responding to in it’s entirety.  The title of the original article is: “4 Ways Aftermarket Parts are Just as Good as OEM.” The title of today’s Nylund’s Response is: Say What?!? The original article states: Excellent Warranty Parts manufacturers want their products to flawlessly work on every intended application. A warranty placed on the parts protects against improper fitment or function for months after technicians install the replacement components on the vehicle. Drivers can bring their vehicle back to the shop to report any issues with the way the parts work. At that point, technicians can perform quick repairs or send the parts back in for replacement to rectify the problem. Although outright failure rarely happens, clients and technicians alike appreciate this commitment to excellent from aftermarket parts suppliers. Are we still talking about AFTERMARKET parts?  There’s only one way to guarantee that parts work flawlessly on every intended application.  And that is to use the parts that were DESIGNED FLAWLESSLY to work flawlessly.  Any change to the design (which is the very definition of reverse-engineered and made-differently aftermarket parts) immediately discounts a part’s ability to work “flawlessly”. Warrantees do not protect against improper “fitment” (is that a word?) or function. Warrantees pay when cheap, ill-fitting and poorly crafted parts fail. Suggesting that any part is “better” because the manufacturer backs it with a warrantee is like saying “take our word for it… if it...
Page 1 of 812345...Last »