Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
Post Repair Inspections and Diminished Value
Diminished value is something every consumer needs to be aware of. You pay them every month from the time you’re 16 years old. They tell you that you’re in good hands. They assure you that you saved 15% or more in 15 minutes - and that you’ve made a good choice to...
How Long Will It Take To Fix My Car?
Auto body industry expert offers insight into the process of insurance company’s cycle time, and how long it takes to fix your car.
Defective Parts Make Top 10 Accident List
If it seems that we talk a lot about the importance of using original manufacturer’s parts on your vehicle repair, it’s for good reason. There is a right way to repair a vehicle, and then there’s the way that could result in far more than economic loss. This 2014...
New Television Spot Hits The Airwaves
We're proud to share our most recent journey into the world of television. Here is our first 30-second spot, as seen on the Discovery Channel and other Comcast-available networks. Proud, Strong #NylundsDone We'd love your comments, and to hear what you'd like to see...
Why Would Anybody Do This To You?
You should question the motives of any Auto Body shop that would knowingly use aftermarket and reconditioned parts on their customer’s vehicles. Safety and Value Are Sacrificed If a repairer will sacrifice the quality of your repair without your knowledge by using...
Nylund’s Featured on CBS4 Denver
Nylund's Collision Center was featured on CBS Denver Channel 4, in a report discussing a recent super-storm that produced massive hail damaged for tens of thousands of Denver area drivers. The front range of Colorado is considered the "hail capital of the United...
How Much Does It Cost to Repair a Dent on 2013 Lexus ES350?
We are asked some variation of this question several times a day. While we cannot quote a price without looking at (estimating) your vehicle’s specific damage, we can tell you this: In most cases, it won’t cost you any more to have it fixed the RIGHT WAY at...
Why You Should Consider a Post-Repair Inspection
Consumer Safety Alert Some industry estimates suggest that more than 60% of “repaired” vehicles on the road have serious safety and structural issues. Your safety is of paramount importance. All too often, repairs that are done at DRP (Insurance Company’s Direct...
Beware of Steering
DANGER! Very Important Information Below: "Steering" is a common practice of many insurance companies to "guide" you to one of their PREFERRED auto body shops (known in the industry as Direct Repair Programs or DRPs). While you may want to believe that your insurance...