Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
When Should I Claim Diminished Value?
IN SOME CASES, you might be owed MORE than what is offered to repair your vehicle. We are often asked, "When is an appropriate time for me to make a 'diminished value' claim for my vehicle. And while it may seem that the answer might be, 'every time damage is done to...
What You Need to Pick Up Your Car
The day we deliver your repaired vehicle to you is very exciting for you and for us! We absolutely love seeing the looks of love on the faces of our guests as they are reunited with their cars. To ensure the very best experience and get you back on the road as quickly...
What Happens Next?
You've dropped off your vehicle for repair at Nylund's Collision Center... and now you'd like to know what to expect. Well, first off, thank you for choosing Nylund's. We know that you have a choice, and we take our role in the repair of your car very, very...
Rental Reimbursement Coverage
If you would like Nylund's to help arrange car rental while we repair your vehicle, it would be our pleasure to do so. If you have questions about whether your insurance policy covers rental reimbursement, we encourage you to review your policy or contact your agent....
How Do You Know Where To Go?
Someone hits your car in the parking lot and drives off without so much as a note. You do what you’ve been told to do: you call your insurance company. They give you their ‘preferred list’ and reenforce their preference by suggesting that if you go somewhere other...
Who Should Be Held Responsible?
(Who Is Looking Out For The Consumer?) A recent article written by John Huetter in RDN Repairer Driven News highlighted the news of CAPA (Certified Automotive Parts Association) decertifying two lots of aftermarket parts after said parts failed to meet OEM...
Nylund’s Collision Center Dives Into Water in 2016
In our relentless pursuit of offering the highest quality service and experience for our guests, we are pleased to announce that we have made a switch in our paint process to PPG Envirobase® High Performance waterborne paint. We have shifted to this technology for a...
When Totaling Your Vehicle Is The Best Option
We recently performed a post-repair inspection on a 2015 Subaru Legacy that reminded us once again why we here at Nylund’s absolutely insist on taking the time to do the job right the first time. After being steered into a DRP* body shop, the owner brought it to us...
Consumer Alert Part IV Aftermarket Parts
Today we offer our final response to an irresponsible article posted by another Denver-area auto body shop. Click Here for our FIRST , SECOND, and THIRD responses. And Click Here to read the original article we are responding to in it’s entirety. The title of the...