Consumer Resources
Crash Repair Info
Another great resource if you find yourself needing your vehicle repaired after a collision.
Brought to you by the folks that manufactured your vehicle.
File A Complaint With the Dept. of Insurance (CO)
The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. They help consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. They regulate and monitor the insurance companies in Colorado, as well as insurance agents, making sure everyone is following the law.
303-894-7490 / 800-930-3745 (outside the Denver Metro area) / DORA_Insurance@state.co.us
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Complaints are filed through the Consumer Portal, where you will first need to create an account using an email account and password. The portal is a secure way for consumers to submit insurance complaints and communicate with the Division of Insurance. Once the account is created, you will use the email and password to log into the Consumer Portal.
- After logging in to the Portal, you can submit your insurance complaint.
- There are several pages to complete. Know that the Division needs this information to properly investigate your complaint.
- After your complaint is successfully submitted, a “Complaint ID” will be provided and an email will be sent to you with additional information.
- You will then be given an opportunity to upload supporting documents to the Portal.
- From then on, you will have the ability to communicate directly with the Division about your complaint through the Portal.
Anytime there is any activity on your complaint that requires your attention, you will be sent an email. You must log into the portal with your email and password to access information about your complaint, including updates and the Division’s responses to your complaint.
Customer Service is More Than a Department
Our friend Chuck sent us an interesting presentation this morning, that serves as a reminder and as validation for why we are so adamant about doing things the right way… every time. When it comes to caring for the customer, our conviction is well known: if it’s not...
Memorial Day 2013
On this Memorial Day weekend, Carol and I – along with our entire staff wish to stop and honor all those of our US Veterans who gave the ultimate sacrifice for the freedom we all enjoy as Americans. Here at Nylund’s Collision Center, we have always put the highest...
Partnering with Patriots
Here at Nylund's Collision Center, we do more than fix cars. A lot more. Our customers represent more than a transaction – they represent our families, our communities and even our country. Our first line of customers is represented by our employees and the sixteen...
We Do Things The Right Way
There is only one way we do things: The RIGHT way. I admit... I have a flaw. This should come as no surprise to anyone who knows me, and there maybe some who could point out more than one. But the flaw that’s on my mind today is this: My record is scratched. That’s...
Grand Canyon in Colorado
Today we’re sharing a photo that just might surprise you. We asked our friends on Facebook to try to identify what took place in the photo below. Many of the responses were what we expected to see: parking lot touch-n-go, shopping cart, tree branch, bicycle or...
Who Is On Your Side?
A recent conversation on the Experience Pros Radio Show (AM 560 KLZ) with Robert Grieve of Nylund's Collision Center sheds light on the daily struggle that independent auto repair facilities face with insurance companies. What really happens when you get into an...
How Do You Know?
No one ever wants to be in an accident. But when it comes time to take your second largest investment in to be repaired, how do you know... how do you REALLY know where the best place to go is? This question is one that every independent collision repair facility...
Something Old – Something New
Whether you are taking care of your brand new baby, or babying your classic roadster... you’re in great hands at Nylund's Collision Center. We love the creative aspect of what we do, and the fact that we get to work on the most beautiful art every day of our...
Small Business Health Benefits: What to Expect
Robert Grieve initiates a conversation with medical benefits expert Sally Wurr of SW Insurance Corp. on what faces every small business owner as a result of the passage of the Patient Protection and Affordable Care Act (Obamacare). This interview was aired on the...